Refund Policy

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At EBI Clothing, all of our products are made-to-order in collaboration with our fulfillment partner PODpartner. Because each item is created specifically for you, we do not accept returns or exchanges due to incorrect size, color, or shipping details submitted during checkout. Please ensure that your order information is accurate before finalizing your purchase.

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Defective or Incorrect Items

 

If you receive a damaged, defective, or incorrect item, please contact our customer service within 30 days of delivery (before your order status is marked as “Complete”). To ensure prompt assistance, include the following in your request:

• Your Order ID

• Clear photos or videos of the defect or issue

You may reach out to us via privacy@ebiclothing.com. Once verified, we will proceed with a replacement or refund in accordance with our after-sales policy, depending on the issue.

 

How to Cancel or Contact Us

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• Before production starts, orders can be cancelled directly from the Order Details page.

• Once production begins, you may request a refund or report an issue by clicking “Contact us” on the Order Details page.

• Alternatively, you can scroll to the bottom of our website and reach us through Messenger or WhatsApp in the “Contact Us” section.

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Important Notes

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• EBI Clothing is not responsible for issues related to incorrect shipping addresses or order details provided by the customer.

• Refunds will be processed to the original payment method used at checkout.

• Refund timelines may vary depending on your payment provider.​

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